Care + Warranty

• Reclaimed Wood Care & Cleaning
Caring for your new Arcadia Salvage furniture is pretty simple but important. We recommend cleaning with a soft cloth using mild soap and water or a non-wax, non-toxic, and non-caustic like Method Daily Wood Surface Cleaner or Bona and Pallmann Hardwood Floor Cleaners. Spills should be cleaned up immediately and never allow liquids to remain puddled for long periods of time on any wood furniture. Crumbs that accumulate in small cracks and crevices can be removed with an inexpensive soft bristle brush.

Environment
Wood is in a constant state of movement. It will naturally shrink and expand throughout each season due to fluctuations in humidity and temperature. Never expose your furniture to sudden or extreme changes in humidity or temperature like storing them in a basement or attic. To avoid seasonal cracks and splits keep the humidity levels between 35% to 45%. Do not place furniture in direct sunlight or near a heat source.

• Warranty
At Arcadia Salvage, we stand behind our products and warrant all reclaimed wood tables, furniture, and decor products to be free from manufacturing defects for the period of one year. All products are to be used for their intended purpose. If warranty service is needed please contact us in writing by email explaining the issue and include pictures. If covered by the warranty, we will repair or replace at our option any faulty product deemed to have been caused by manufacturing defects. Damage due to neglect, normal wear and tear, an act of God, damage from insects, being exposed to extreme fluctuations in humidity and temperature, water damage, surface scratches, self-made repairs, or from misusing our tables, furniture, or decor is not covered under the warranty.

For warranty repairs, the customer is responsible for packaging, delivery, and shipping cost to and from Arcadia Salvage. Arcadia Salvage shall not be held liable for any accidental,  incidental, or consequential damages including, but not limited to: any form of loss or damage to any person or entity resulting, directly or indirectly, from the use, or misuse of our tables, furniture, or decor. Customers are responsible for inspecting tables, furniture, or decor before each use to ensure it’s safe to use.

If an issue arises that is not covered under our warranty or is outside of the warranty period. Arcadia Salvage will be glad to repair the item at a cost to the customer. Customers are responsible and will be charged for all repairs and including costs related to repairing and/or replacement of the table, furniture, or decor and all associated packaging, delivery, and shipping cost.

Arcadia Salvage uses authentic reclaimed wood inherent character of wood and is not considered a defect. This wood has knots and checking that may or may not be filled.
Our reclaimed wood will be full of character and may have nail holes, cupping,  cracks, saw marks, water discoloration, worm or bug holes,  color variations, and dents. These are not considered imperfections.

• Policy
All custom orders require a 50% deposit before work begins and the remaining balance is due upon delivery or pickup.

All sales of our products are considered to be final and non-refundable since we handcraft our tables, furniture, and decor specifically for you which can often take many hours over multiple days or weeks.

• Cancellations
Order cancellations can be made within 3 days of placing a down payment without penalization. Canceling an order after the 3 day grace period will involve forfeiture of the down payment.

 Customers are responsible for inspecting each and every piece of the order and notifying Arcadia Salvage within 72 hours of any issues or manufacturing defects. A manufacturing defect does not include variances of taste preferences.

Any shipping damage must be noted at the time of delivery on the freight bill. Contact Arcadia Salvage immediately, take pictures and keep everything intact until you receive further instruction.

All of our Tables, Furniture, and Decor are Proudly Made in the USA